Help Centre
How can we help?
Answers about donating, receipts, 80G and safety. Can't find yours? Our team replies within a working day.
Donating
How can I donate?
Choose one of our causes, or tap "Donate" to give to the General Fund. You can pay by UPI, debit/credit card, netbanking or wallet through our RBI-authorised payment gateway.
Is there a minimum or maximum amount?
The minimum online donation is ₹100. For AML compliance, a single online transaction is capped at ₹500,000. For larger gifts, please contact us.
Can I donate anonymously?
Yes. Switch on "Donate anonymously" at checkout and your name will not appear publicly. We still need your details privately for the receipt and statutory reporting.
Can I donate from outside India?
We accept donations only from Indian payment instruments (for example an Indian bank account, UPI or Indian-issued card).
Is there a charge to donors?
No. You pay only the amount you choose.
Receipts & 80G
How do I download my receipt?
Right after paying, click "Download receipt" on the thank-you page. Anytime later, click "Sign in", enter the email you donated with, type the 6-digit code we email you, and download any receipt or an annual statement.
Will I get a tax benefit?
Yes, if you provide your PAN. Nuran Foundation is approved under Section 80G (URN AALCN8105DE2026101). The deduction is generally 50% of the donation, subject to 10% of adjusted gross total income, and is available only under the old tax regime.
What is Form 10BE and when will I get it?
Form 10BE is the official 80G certificate. After the financial year ends we file Form 10BD with the Income Tax Department and issue your Form 10BE by 31 May. The donation also appears in your AIS.
Why do you need my PAN and address?
The Income Tax Department requires charities to report each donor's name, PAN and address in Form 10BD. They are used only for this statutory purpose.
I forgot to add my PAN.
Email info@nuran.foundation within 30 days with your payment ID, name as per PAN, PAN and address.
Your account
Do I need a password?
No. We use passwordless sign-in: enter your email and we send a one-time 6-digit code valid for 10 minutes.
I donated with a different email.
Sign out and sign in again with that email. Receipts are linked to the email entered at checkout.
I didn't receive the sign-in code.
Check your spam folder and wait a minute. You can request a new code; if it still doesn't arrive, contact us.
Trust & safety
How do I know the foundation is genuine?
We are a Section 8 company registered with the Ministry of Corporate Affairs (CIN U88900MP2026NPL085191), with 12A and 80G registration (URN AALCN8105DE2026101). You can verify the CIN on the MCA portal.
How do you make sure help reaches the right people?
Our volunteers verify every beneficiary with documents and home visits. Fees and medical bills are paid directly to schools, hospitals or pharmacies wherever possible.
Is paying online safe?
Yes. Payments are processed inside the gateway's PCI-DSS environment; card and UPI details never touch our servers. Each payment is cryptographically verified before it is recorded.
Refunds & support
Can I get a refund?
Donations are generally non-refundable, but duplicate payments, wrong amounts, or unauthorised payments reported within 7 days are refunded to the original payment method. See the Refund & Cancellation Policy.
Money was debited but I got no confirmation.
Failed payments are usually reversed by your bank within 5–7 working days. If not, email us your payment ID and we will trace it with the gateway.
How do I stop a monthly donation?
Email us — cancellation stops future instalments immediately, with no penalty.
Still have a question?
Call +91 89821 45486 (Mon – Sat, 10:00 AM – 6:00 PM IST) or write to us.
Contact support